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Terms and Returns

CONTACT US

or visit by appointment only

e-mail us:                customerservice@robynrhodes.com

phone: 818-230-7939 

7240 Coldwater Canyon, Suite A North Hollywood, CA91605
 Cancellations/Modifications

After placing your order on Robyn Rhodes website you have 24 hours to modify your order or cancel for a full refund. Cancellations made after 24 hours will be subject to a $10 restocking fee per item.

Frequently Asked Questions

Returns Policy

Robyn Rhodes Jewelry accepts returns of unworn and unused product within 14 days of shipment. You are eligible for a refund only after Robyn Rhodes Jewelry receives the item and confirms that it unused. If your item is received with any damage due to a manufacturing error, or unsatisfactory customer approval we will provide a full refund minus a $10 restocking fee per item. To return an item for refund or repair, you must supply a completed Return Authorization Form as well as an RA number. To receive a Return Authorization form, please contact customerserservice@robynrhodes.com

 

How much is shipping?   Shipping is free for all Domestic orders placed with the US. Canada Shipping is $45.00 and $40+ for all other countries. All domestic orders are shipped via USPS. All international and military orders are shipped via USPS. All packages are shipped insured. We cannot deliver to a P.O. Box. for domestic shipping via UPS therefore a street address and phone number are required for all shipments.

Return Shipment Instructions 

• Please pack items to be returned preferably within the original packaging or appropriate shipping box and seal.

• Within your package please include your name, contact information reason for return and original order #number

• Your refund will be applied within 2-5 business days upon receipt of your item(s).

• If you have questions regarding your return please contact customerservice@robynrhodes.com

When will my order arrive?   Every piece is hand made as well as made to order by Robyn Rhodes herself, so delivery can take up to 3-4 weeks. You will receive shipping confirmation once your piece has been fulfilled and is on its way to you! If delivery is to be delayed or the item is unavailable we will inform you by email with an estimated delivery date.

Exchanges   
Robyn Rhodes does not accept exchanges. Customers will follow return process (above) for their unwanted product and will need to place a new order for the desired product.

If I choose expedited shipping, will my order be delivered sooner?   Expedited Shipping will only decrease your shipping time, not the time that it takes to make the jewelry. If you need something made in a rush, please contact customerservice@robynrhodes.com

Shipping Information

 

 

 

Since every piece is hand made and made-to-order by Robyn Rhodes herself, delivery can take up to 3-4 weeks. You will receive shipping confirmation once your piece has been fulfilled and is on its way to you! If delivery is to be delayed or the item is unavailable we will inform you by email with an estimated delivery date.

 

Please note: selecting rush shipping does not effect the original time of production for your piece but only the time it takes to arrive to you once it has been sent out for shipment. If you are interested in placing a rush order to receive your item sooner than 3-4 weeks please contact customerservice@robynrhodes.com additional charges may apply

I received shipping confirmation via e-mail but my tracking info says there’s no movement on my package, did it get lost?   Once production has finished on your order, a shipping label will be created. The e-mail you receive indicated a label has been created although the package itself may not have been dropped off at the post office just yet. Please allow 24-48 hours for your tracking information to be updated.